Exotel Connect
Create Value beyond the hype: The Role of Generative Al in Customer Engagement.
July 10th 2024
Venue: Mövenpick Hotel Nairobi, Kenya
Unleashing Communication Mastery in Banking
Step into the future of banking communication at Exotel Connect, an exclusive roundtable designed exclusively for C-suite leaders in the BFSI sector. This invite-only event promises transformative discussions on leveraging Generative AI to enhance customer interactions and streamline communication strategies.
Event Highlights
Engage with a select group of 15-20 top executives in a sophisticated knowledge-sharing environment.
Explore how Generative AI can revolutionize your customer service through real-time analytics, sentiment analysis, and automated responses.
Gain actionable insights into integrating seamless communication channels that drive customer satisfaction and operational efficiency.
Key Focus:
Understand how Generative AI powers contextual customer conversations and enhances service. Improve satisfaction scores while reducing customer service costs. Ensure consistent service levels across various communication channels. Find the optimal balance between automation and personalization. Collaborate in co-creating a Generative AI-powered customer support solution tailored to organizational goals.
By Invitation Only:
Join us at Exotel Connect to forge the future of BFSI communication — where elite dialogue meets innovative solutions.
Agenda
09:00 |
Registration & Pre-Networking
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09:30 |
Opening Remarks: ICSA
Setting the Stage: The Impact of Generative AI on Future Customer Engagement
A brief welcome and introduction to the day’s objectives and overview of the agenda.
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09:40 |
Keynote Address by Exotel
Transforming Customer Engagement with Generative AI: Insights and Innovations
An exploration of how AI is revolutionizing customer interactions and satisfaction
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10:10 |
Expert Session: Deep Dive into Generative AI: Understanding Its Mechanisms and Business Potential
A focused session on the functionalities and strategic benefits of Generative AI
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10:30 |
Coffee Break
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10:50 |
Panel Discussion: Navigating the New Normal: Integrating Generative AI for Seamless Customer Interactions and Improved Service Outcomes
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11:40 |
Interactive Roundtable Discussions From Consideration to Implementation: What You Need to Know About Adopting Generative AI in Your Business
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12:20 |
Case Studies Presentation: Real Success with AI: Case Studies of Generative AI Driving Enhanced Customer Experiences and Operational Efficiency
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12:40 |
Open Forum Q&A and Feedback Session
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12:50 |
Closing Remarks- Summing Up: Key Takeaways and Future Directions
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13:00
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Networking Luch |